SUPPORT
Support & Contact
ManagedBit is in early access. There’s no ticket robot on the other end of these addresses — a human reads every message, and we reply as quickly as we can.
Product support
For early-access participants: include your company name and a description of what you’re seeing — platform (Windows/macOS), what you expected, and what happened instead.
support@managedbit.comGeneral & early access
Questions about the product, the company, early access, or anything on this site — including privacy requests under our Privacy Policy.
contact@managedbit.comSecurity reports
We welcome good-faith security research. If you believe you’ve found a vulnerability in our product or this site, please report it privately and give us reasonable time to respond before public disclosure.
security@managedbit.comTesting in a virtual machine
Many early-access testers run ManagedBit in a virtual machine. This is what we’ve measured, on Windows under Hyper-V with no graphics card (software rendering):
- Give the VM 4 or more virtual CPUs, fixed memory of at least 4 GB (not dynamic memory), and a 1080p display.
- On Hyper-V, don’t use Enhanced Session to reach a VM you’re hosting from. It moves the signed-in person off the VM’s console, and the Agent won’t host from there. Use a basic session, or reach the VM through ManagedBit itself.
- Hosting from a VM works. The Agent encodes in software: H.265 when Microsoft’s “HEVC Video Extensions” are installed, otherwise ManagedBit’s own tile stream. On an everyday workload at 1024×768 it ran at 31–47 frames per second with a typical delay of 31 ms. An idle session costs about a tenth of one CPU core. Relayed sessions on lossy networks can still stutter.
- View from a real PC or Mac, not from inside a VM. A Viewer in a VM draws in software. It showed about 2 frames per second of a live session, and it says so with a No graphics acceleration chip.
- VMware Workstation works too. A VM with 4 virtual CPUs, 4 GB and a 1080p display, on VMware’s NAT network, was viewed from the PC running it through our relay. It ran at about 23 frames per second, and a key press showed on screen about 110 ms later (typical). While a large download filled the same internet connection, the picture froze often. We’re working on that.
- Not measured yet: VirtualBox, and VMware viewed from a second computer. If you test on them, tell us how it goes at support@managedbit.com.
Company
ManagedBit LLC — a Florida limited liability company. Secure remote access + RMM for managed service providers. More at managedbit.com.